Privacy Policy
Effective Date: 10/09/2025
Website: https://recoupz.com
Business Name: Recoupz
Address: Third Floor, C1, Simons Square, Kombara Junction, near High Court Road, Kombara, Kacheripady, Kochi, Ernakulam, Kerala 682018
Email: recoupzindia@gmail.com
1. Introduction
Recoupz (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use our website recoupz.com and our services, including account unfreezing services.
This Policy is drafted in compliance with the General Data Protection Regulation (GDPR) (EU) 2016/679, as well as applicable Indian data protection standards.
2. Data We Collect
We may collect and process the following categories of personal data:
Identity Data: Full name, date of birth, identification details (where legally required).
Contact Data: Email address, phone number, physical address.
Account Information: Login details, account identifiers, related documents for account unfreezing services.
Financial Data: Limited payment details necessary for processing transactions (processed securely via third-party payment providers).
Technical Data: IP address, browser type, operating system, device information, cookies, and browsing activity on our site.
Communication Data: Records of your communications with us (emails, inquiries, support requests).
We only collect personal data that is relevant and necessary for providing our services.
3. How We Use Your Data
We process your personal data for the following purposes:
To provide account unfreezing services and related support.
To communicate with you regarding inquiries, service updates, and customer support.
To verify identity and comply with financial regulations and anti-fraud obligations.
To process payments securely and maintain records of transactions.
To improve website performance and user experience.
To comply with legal obligations and respond to lawful requests from regulatory authorities.
Legal bases for processing under GDPR include:
Performance of a contract (Article 6(1)(b)).
Legal obligation (Article 6(1)(c)).
Legitimate interests (Article 6(1)(f)).
Consent (Article 6(1)(a)) where required.
4. Data Sharing and Disclosure
We do not sell or rent your data. We may share your data only in the following circumstances:
With trusted service providers (IT providers, payment processors, legal/financial advisors) bound by confidentiality agreements.
With regulatory authorities, courts, or law enforcement agencies, where legally required.
In case of business restructuring, merger, or acquisition, with notice to affected users.
5. Data Retention
We retain personal data only for as long as necessary:
Service-related data: Retained for the duration of your engagement with Recoupz plus 7 years for legal and audit purposes.
Marketing data: Retained until you withdraw consent.
Technical logs: Retained for a maximum of 12 months.
When data is no longer needed, it will be securely deleted or anonymized.
6. Data Security
We implement strong technical and organizational measures to protect your personal data, including:
Encryption of sensitive data (in transit and at rest).
Secure access controls and authentication mechanisms.
Regular system monitoring and audits.
Staff confidentiality agreements and training.
Despite our safeguards, no system is completely secure. You acknowledge that transmission of data over the internet carries some inherent risks.
7. International Data Transfers
Where data is transferred outside the European Economic Area (EEA) or India, we ensure adequate safeguards in line with GDPR, such as Standard Contractual Clauses (SCCs) or equivalent protective measures.
8. Your Rights (GDPR & Applicable Laws)
You have the following rights regarding your personal data:
Right of Access – Request a copy of the data we hold about you.
Right to Rectification – Correct inaccurate or incomplete data.
Right to Erasure (“Right to be Forgotten”) – Request deletion of your data under certain conditions.
Right to Restrict Processing – Limit how your data is processed.
Right to Data Portability – Request your data in a structured, commonly used format.
Right to Object – Object to processing based on legitimate interests or direct marketing.
Right to Withdraw Consent – Where consent is the legal basis for processing.
To exercise your rights, please contact us at recoupzindia@gmail.com. We may need to verify your identity before processing requests.
9. Cookies and Tracking
Our website uses cookies and similar technologies to:
Improve website functionality.
Analyze traffic and usage.
Personalize your experience.
You can manage cookie preferences via your browser settings. For more details, see our Cookie Policy (to be published separately).
10. Children’s Privacy
Our services are not directed at children under the age of 18. We do not knowingly collect personal data from minors. If we become aware of such data, it will be deleted promptly.
11. Updates to This Policy
We may update this Privacy Policy periodically. Updates will be posted on recoupz.com with the “Effective Date” revised accordingly.
12. Contact Information
If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact:
Recoupz
Third Floor, C1, Simons Square, Kombara Junction, near High Court Road, Kombara, Kacheripady, Kochi, Ernakulam, Kerala 682018
📧 Email: recoupzindia@gmail.com